Return/Exchange Policy:
We strive to offer our customers the best products at the best possible prices along with superior customer service. If for any reason you are dissatisfied with your product we will refund your payment or replace your item. All returns, refunds, or exchanges must be approved by First Rate Security BEFORE any products are returned. We require that you obtain a Return Material Authorization number (RMA) prior to sending the product back.
We offer a 30 Day Money back guarantee on all products with the exception of our Hidden Cameras/Spy Cameras/Surveillance Equipment.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM First Rate Security WITHIN A TEN (10) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
Shipping and Handling charges are non-refundable.
Merchandise returned for refund after 30 days will incur a 25% restocking fee.
This policy was implemented as a result of prior misuses in the industry. A few unscrupulous people have ordered products for specific short term use and then returned the products in a condition that would not allow the products to be resold. Our products are subject to quality assurance procedures, and your satisfaction is our number one concern. If you have any question regarding our products or policies click here
Return Policy for Hidden Cameras/Spy Cameras/Surveillance Equipment:
All our hidden cameras, spy camera systems, and surveillance equipment which are customized to a customer's specifications are NOT subject to cancellations**. Returns will be accepted for products damaged in shipping to the customer. All returns must be authorized by First Rate Security before the product(s) is returned. All products must be returned in the original packaging. First Rate Security will replace, refund, or credit your account for returned product(s) at our discretion. NO refunds will be given for products returned without authorizations from First Rate Security.
** Special exceptions may be made on a case by case basis determined by First Rate Security. Such requests are subject to a 25% restocking charge and must be received by First Rate Security WITHIN FIVE (5) DAY PERIOD AFTER RECEIPT OF PRODUCT(S).
Shipping and Handling charges are non-refundable.
